Privacy Policy

1. Who We Are

The data controller is Crystal Clear Logic Ltd, a company registered in England and Wales (Company No. 11539938). Regentrax is a trading name and domain operated by Crystal Clear Logic Ltd. For any data protection queries, contact us at info@regentrax.com.

2. What Data We Collect

We collect personal data only when you voluntarily submit it through the demo request form on this website. This includes:

• Your name
• Your company name
• Your email address
• Your phone number (optional)
• Any information you include in your message

We do not use cookies for tracking or analytics, and we do not collect any personal data passively through browsing.

3. Why We Collect It and Our Legal Basis

We collect this data to respond to your demo request and to communicate with you about Sentinel. Our legal basis is legitimate interests (Article 6(1)(f) UK GDPR) — specifically, our interest in responding to prospective customers who have actively contacted us.

If you become a customer, the legal basis shifts to contract performance (Article 6(1)(b)).

4. How We Use Your Data

• To respond to your enquiry and arrange a demo
• To follow up regarding your interest in Sentinel
• To provide the services you request if you become a customer

We will not use your data for unsolicited marketing without your consent.

5. Who We Share It With

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared with:

• Our email and hosting providers — solely to deliver and store your enquiry
• Legal or regulatory authorities — where required by law

Any processors we use are contractually bound to handle your data in accordance with UK GDPR.

6. How Long We Keep It

Enquiry data is retained for up to 24 months from the date of your initial contact, or for the duration of a customer relationship plus a reasonable period thereafter. You may request deletion at any time (see Your Rights below).

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data where there is no overriding legitimate reason to retain it
• Restriction — ask us to pause processing of your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@regentrax.com. We will respond within one calendar month.

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our platform is built to ISO 27001 standards.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.

11. Contact

For any data protection questions: info@regentrax.com